GIMME FAQ

About Gimme
How does GIMME work?

You can order through the website or by using the GIMME - Delivering local app, available on iOS and Android.

Simply add your address and select the category you would like to order from (food, liquor, grocery, medication and gifts) browse from the 100’s of partnered stores available in your area, and place your order.

Once we receive your order, the partnered store will get to work preparing your order and carefully package it. Once it's all ready to go, a GIMME delivery Gopher will pick it up and deliver it to you super quick.

What kind of partnered stores are listed on GIMME?

GIMME partners with the best local stores and restaurants in your city to bring you your favourite meals, drinks, food and special gifts to the comfort of your own or someone else’s home.

Offering a huge variety of different partnered stores covering 5 main categories (food, liquor, grocery, medication and last minute gift options).

Food
How is the food delivered to me?

One of our speedy GIMME delivery Gopher’s will collect your order and deliver your meal straight to your doorstep. Don’t worry, we’ll make sure your hot food arrives hot. Your order doesn’t sit on the passenger seat, we keep it hot or cold in our double insulated thermal delivery bags provided to our delivery drivers - or as we like to call them; the GIMME Gophers!

How is the food packed?

Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible. Each restaurant will package their meals appropriately - they know their food best. Our delivery Gopher’s will ensure it arrives in the best possible condition.

Alcohol
How is the alcohol delivered to me?

One of our speedy delivery Gopher’s will collect your order and deliver your drinks. Don’t worry, we’ll make sure your cold drinks arrive cold. Your order doesn’t sit on the passenger seat, we keep it cold in our double insulated thermal delivery bags provided to our delivery drivers - or as we like to call them; the GIMME Gophers!

We take delivering alcohol seriously and our GIMME Gophers are required to comply with the law.

Please be ready to show a valid government-issued photo ID, such as:

Using Gimme
When can I order with GIMME?

It depends on the partnered store, but our GIMME delivery Gophers are on the roads from 11:00am to 10:00pm.

What if I have allergies?

If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly prior to ordering. Many partnered restaurants will be display dish by dish allergens information. Where that information is not available or if you have further questions, please contact the restaurant prior to ordering if you have an allergy.

How do I redeem a promo or voucher code?

If you have a voucher code, you can redeem this in the app or on the website. If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Enter a Promo Code’ on the checkout page.

Can I place orders in advance?

Yes! You can schedule a delivery for a later date and time. On the home screen, tap on the ORDER FOR LATER and select the date and time you would like your order delivered. You can order up to 7 days in advance.

Can GIMME delivery Gopher’s go to multiple locations?

Yes! Gophers can pick up items from multiple locations, such as a bottle of wine to have with your dinner.

GIMME does not limit you from placing multiple orders at the same time, in the event you need items from multiple locations. However please note that this may incur multiple delivery charges.

Why doesn't GIMME accept cash?

It’s safer for our Gopher’s not to carry cash - plus it enables you to easily order and pay in one place. You can tip your rider through the GIMME app after you have received your order.

Do I Have To Tip?

Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the Gopher delivers your food. GIMME Gophers always receive 100% of all tips.

Do you charge the same prices as the restaurant or store does?

We strongly encourage partnered stores to use the same prices for delivery as they do in store. There may be some variations in pricing but GIMME does not mark up any prices our partnered stores provide.

I have a big party coming up, can I get special discounts on large orders?

Yes, for bulk orders or party arrangements we can offer some special offers and discounts. Get in touch with us at hello@gimmedelivery.co.nz

My Order
What if something is wrong with my order?

Phone or text us on 0224767358 or send an email to hello@gimmedelivery.co.nz and we will be straight onto it!

What if my order is late?

Once your GIMME Gopher is on their way, you can track them in real-time on our App or online. During busy periods some orders may take a little longer than normal. We actively track order progress - so if we see any delay to your order, we will try to let you know.

What if I am not around when the delivery Gopher arrives?

Your GIMME Gopher will always try to call you if there’s any problem reaching you at the point of delivery. If they are unable to contact you when they reach your delivery address, our Customer Service team will try and reach you via phone and email. Please keep your phone handy and check your emails during the delivery time for any updates.

If we can’t contact you and are unable to deliver the order, your GIMME Gopher will wait for up to 5 minutes before leaving you order at the designated address they will take a picture and mark your order as delivery complete. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

Please note, alcohol orders cannot be left unattended as verification of age and intoxication needs to be checked. In this case if an alcohol order cannot be delivered for any reason, your GIMME Gopher will return the alcohol to the partnered store. You will be refunded for the alcohol purchased, the delivery fee charged at the time of purchase will not be refunded and you will be charged a return fee.

What if I want to cancel or edit my order?

As long as the restaurant has not yet started preparing your order, you're able to cancel and or edit your order in the app or by calling Customer Service on 0224767358 or contacting the partnered store directly. If the restaurant has already started preparing your order you may not be able to cancel or edit your order.

How Do Fees Work On Gimme?
Delivery fee

Delivery fees are based on your distance from the partnered store and will be calculated and displayed in the app.

The closer you are to the restaurant, the lower your delivery fee. This helps us pay our delivery Gophers fairly. We don’t take commission on delivery fees. It all goes to our hard working delivery Gophers. They deserve it.

Gimme Love Loyalty Club
What is GIMME love loyalty club?

GIMME love loyalty club is a way to show some love to our loyal customers. Earn points every time you order and every now and then you can treat yourself on us. You will also get regular notifications with offers from the local businesses we support.

How can I register for GIMME love club?

Just sign up to GIMME and you will automatically be opted in for the GIMME love loyalty club.

How can I check my points balance?

You can simply go to the My Account option in the GIMME app and check your points balance in your wallet.